Everyone makes running a SaaS as it's something extremely glorified and always fun. It's not.
Nobody tells you that you spend a good chunk of your time doing ultra boring but necessary tasks such as:
– manually changing a user's email address
– or sending them invoice details for the third time because they didn't read your messages on how to do it themselves
– explaining users how the price came to be that they have been paying for years (it's usually because of taxes)
– fixing tiny but time-expensive bugs
– bookkeeping, keeping record of individual deals, answering the same question over and over to the same customer...
The list goes on.
Don't get me wrong, I love what I'm doing but I also sometimes... hate it.
Running a successful business truly adheres to Yin Yang.
Can't have one without the other!
